Baymont Inn And Suites - Why wouldn't your company give some type of comp when hotel has fire and evacuation
We recently stay at your hotel for three nights in st Roberts frt lenardwood Missouri and had several complaints one we booked a room for three people was suppose to have a couch and suite and we got there for a graduation of our son in military and had a room with one king bed and a chair only to be told they didn't have any rooms left otherwise when we booked this reservation 3weeks prior and then told we could have a roll away bed which we declined for 2 days then got a room with 2 full beds on 3rd day which was fine but never offered any rebate for it and then hotel had a fire at nite an we were sleeping only to find that hotel had been evacuated the fire alarm was going off in hall way but in our room alarm didn't go off as result we were last ones out of hotel and fire was already put out but could of easily been a worst case had I not woke up to go bathroom and see lights out window from fire Truck we checked out next morning and was never comped or even much of a concern to people at desk sad to say we will not have a good thing to say about this experience also rooms have a bad odor need carpets cleaned or something the first room was far worse than second as far as Oder breakfast was good and house keeping was good other wise greatly disappointed sincerely rich GRINLEY hope to hear from some one who may have concern thank you
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Still haven't heard anything from Beaumont inn shows how they realy feel about customers