171 views
New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.3

I recently had a stay at Baymont Inn and Suites on October 17th for one night only and checked out October 18th timely. I was not expecting my $25 hold deposit return just yet as I know it takes a bit of time sometimes I waited 5 business days before i contacted Baymont Inn at which point they just informed me well it hasn't been 7 business days okay I called back on the 7th business day and they said wait until the 10th business day by this time I was a little agitated but not seeing the 25 deposit into my account I waited until the 12th business day just to make sure when I contacted the office they informed me that oh sorry maam we kept your $25 holding deposit because there was a smoking fee charged at which point I don't know why I was not informed of this immediately so I could have contested this as I don't smoke and when I asked what their policy was on how contacting the customer they had nothing to say the girl was speechless she just said I'm sorry well I'm sorry too because I think that's very unprofessional and a little sketchy I've contacted Baymont at least 4 times inquiring about my deposit return at which point I just kept getting pushed off pushed off until absolutely all time has run out and therefore they decide to tell me that they kept my $25 holding deposit. I couldn't even have a chance to contest this to go in the room and say excuse me but no I don't smoke anything I think they do this as a standard practice now and they figure it's only $25 and the lady did say at least it wasn't a $200 charge but just a $25 charge this came sstraight from the lady's mouth I think they should change their policy I think it's really sketchy I don't know if it's illegal I just know that I'm not staying at Baymont Inn anymore.

Reason of review: Problems with payment.

Location: 4100 Salida Blvd, Hwy 99 At Pelandale, Modesto, CA 95358, USA

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Baymont Inn And Suites Reviews

  1. 244 reviews
  2. 102 reviews
  3. 40 reviews
  4. 13 reviews
  5. 5 reviews
Baymont Inn And Suites reviews