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On November 10, we showed up at 1230 at night. They informed me that the reservation was good, but hotwire's card did not go through. They then made me pay a new reservation at almost twice the price. Hotwire was not informed that their card did not go through. When we...
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1.8
#1398241
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Booked king room on line. Was checking in told her my husband had a registered service dog. Showed her the badge. She refused us our king room. Said it wasnt a pet room so we couldn't have it. Told her it was agsinst federal law. Registered service dog can go into any...
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1.3
#1392661
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Baymont Inn And Suites - Not happy

I was given a room FULL OF ROACHES. I was so tired i didn't want to switch room. Im very unhappy. There is at least one roach in my car that came from my luggage. I would like a refund please
1.0
Details
Cleanliness
Exchange, Refund and Cancellation Policy
Value for money
#1392180
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Baymont Inn And Suites - Ridiculous to be open still
Baymont Inn And Suites - Ridiculous to be open still
Baymont Inn And Suites - Ridiculous to be open still
Baymont Inn And Suites - Ridiculous to be open still
Baymont Inn And Suites - Ridiculous to be open still
Baymont Inn And Suites - Ridiculous to be open still
Baymont Inn And Suites - Ridiculous to be open still
They gorged the price of the room during a State of Emergency when hurricane Michael came thru. We stayed anyway and upon entering the room, the ridiculousness began. Let me let you know that we paid almost $200 for this room. We walk in and the smell hit of mold and...
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1.4
#1390763
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I have already discussed anx file a report a few days ago. I am waiting for the 7 day reply. Oud toilet did not work for 9 days. Our room was cleaned once in 12 days. The phone in the room never worked and the employees knew about it. I have a service animal and it...
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1.4
#1389883
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Baymont Inn And Suites - Price gouging

Baymont Inn And Suites - Price gouging
Baymont Inn And Suites - Price gouging
Baymont Inn And Suites - Price gouging
Baymont Inn And Suites - Price gouging
Baymont Inn And Suites - Price gouging
The hotel increased their rates from $85/night to $185/night during Hurricane Michael when their was a State of Emergency. All other hotels were booked, it was late and so we were forced to stay there. Once we got into the room, there was black mold on the walls and bugs everywhere. We tried to speak to the manager and he completely ignored us and walked into a back room and wouldn't come out.
1.6
Details
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
Price Affordability
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
#1388959
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Baymont Inn And Suites - This company could careless..

This is the worst run corporation I have ever had the displeasure of doing business with. Don't waste your time or money staying at these hotels.
#1388179
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I reserved 2 rooms for 10/19 -10/21 for a hockey tournament. We were told that we could check out on Saturday with no penalty if we did not qualify to play on Sunday. We asked again when leaving for our game Saturday morning. We returned at 1:30 and were checked out...
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2.3
Smiths Creek,Michigan
I didn't like
  • Being charged for a night we didnt stay after checking out
#1388069
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Baymont Inn And Suites - Sucks!

Worst customer service ever! Do not stay at these *** *** hotels!
1.0
Details
Cleanliness
Customer service
Diversity of Products or Services
Facilities and Services
Quality of Accommodation
Quality of Food
Staff
#1387781
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Contact Baymont Inn And Suites

Mailing Address:
Baymont Inn and Suites
22 Sylvan Way
Parsippany, New Jersey 07054
United States
Phone:
(800) 337-0550
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Baymont Inn And Suites Products and Services

Baymont Inn And Suites - Bait and Switch
Baymont Inn And Suites - Bait and Switch
Baymont Inn And Suites - Bait and Switch
Baymont Inn And Suites - Bait and Switch
Traveling with my daughter and wanted a reputable hotel due to not being from the area. Went online and booked Holiday Inn Express, paid, got to hotel and gave them my confirmation number. Was told I had no reservation there. I guess my reservation was for the hotel...
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#1387472
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