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Billing Practices
Customer service

Update by user Jul 05, 2017

The room was comfortable and it was a nice stay. My issue is with the events that have transpired since the stay. For the property to admit their was a system wide issue with their payment processing system and then not do everything they could to remedy my situation is unacceptable.

Original review posted by user Jul 04, 2017

Stayed at the Baymont Inn in Columbia, S.C. Paid for the room with a prepaid credit card to avoid fraudulent charges.

I adopted this practice after getting hacked from an online purchase. Three weeks after the stay, Baymont has a system-wide payment processing issue and starts double charging guests nationwide. I got this information from their customer service dept. I report that I was one of the unlucky past guests affected by this and they said they would contact their payment processor and have them return my funds.

Desk mgr. did in fact call to say I would receive a refund on my card within 48 hours. Two weeks go by and still nothing. I called to speak with the gen'l mgr.

and he was always "busy". I left my number and stated why I was calling and that I expected a call back later that day. Lowlife never called. Now it's been over three months and I am still out $150.

Finally contacted my CC company and opened a formal fraud dispute. What a crock!

Product or Service Mentioned: Baymont Inn And Suites Room.

Reason of review: Problems with payment.

Monetary Loss: $14864.

Preferred solution: Full refund.

I didn't like: Fraudulent charges.

Company wrote 0 private or public responses to the review from Jul 04, 2017.
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