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The Baymont Inn at the Wisonsin Dells fraudulently charged my credit card. I arrived on June 19, 2018 with a reservation I hade made many weeks in advance for a 2 Queen / 1 King Suite.

Upon arrival and after waiting for 15 minutes for him to come to the front desk, he informed me that that room was not available but he could give me two queens. After waiting so long, I had to appeal and say I would be back later because I had a meeting. Since I had 3 women and myself (a male) in my party, we need the 3 beds which is specifically why I booked in advance. Since the room was not available, my reservation should be null and void.

Instead, this manager got sassy and sent me several emails that showed what a liar he was.

In addition to that, the place was a mess. The check in desk looked like a tornado went through and the grounds were unkept. The place stunk inside like mildew and the manager was unkept and unprofessional. I told him that the room would be cancelled later that day and I cancelled it online.

He later claimed that he had the room which he didn't and I have video of him saying so.

He continued to charge my credit card and I'm filing a fraud complaint along with a potential lawsuit for harrassment having sent me so many condensending emails.

DON"T stay at this dump. Lousy management and a lousy attitude.

Reason of review: Problems with payment.

Baymont Inn And Suites Cons: Treatment and lies brandy said and her shitty customer service, Rude staff that did not know how to do their job, Bed bugs and rude staff, Fraudulent charges.

Location: 833 N Frontage Rd, Wisconsin Dells, WI 53965, USA

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